The Problem
Recently, one of our clients with a very large video management system (VMS) noticed they were not getting a full 30 days of online video storage from a particular security camera video server that they recently installed. This client has multiple servers spread throughout multiple facilities. The majority of the other servers were performing well and were obtaining at least 30 to 40 days of storage.
First Glance
Our first thought was to check the camera settings within the VMS server. We wanted to make sure they were recording on motion detection and for a certain amount of images per second. The security integrator assured us that they had all the settings correct in the server. The VMS manufacturer agreed that the settings were all correct.
Additional Information
The VMS manufacturer told us the issue could be from the cameras used. The cameras connected to the server were existing, older, IP-based cameras that the manufacturer had discontinued.
After downloading information about the obsolete camera from the web, we sent that information to the security integrator. We then sat down with the security integrator to go over the entire set-up.
A Solution
We learned that in the video server settings, the incorrect type of camera had been selected from a list. Additionally, some settings within the camera were incorrect. Once the client made all these changes, the days of storage would increase dramatically.
Lessons Learned
When setting up any camera system, it is imperative to consider all of the capabilities of the cameras and the video system. These systems are getting easier to use, however the initial set-up can still be a challenge.
When looking at a new or existing video management system, be sure to have a clear understanding of each and every set-up to obtain the optimum performance of each. It is also important to verify that the cameras and video system are totally compatible with one another.
Plan. Protect. Prosper.
Protus3 specializes in security system design, security consulting, corporate investigations and other investigative services. Partner with Protus3 and we will examine each situation to identify threats and develop solutions for your best outcome.