Recently, one of our clients noticed that they were not getting a full 30 days of online video storage from a particular security camera video server that had recently been installed. This client has a very large video management system (VMS) with multiple servers spread out through multiple facilities. The majority of the other servers were performing well and were obtaining at least 30 to 40 days of storage.
Our first thought was to check the camera settings within the VMS server to make sure that they were recording on motion detection and for a certain amount of images per second. The security integrator assured us that they had all the settings correct in the server. The VMS manufacturer agreed that the settings were all correct.
The VMS manufacturer told us that the issue could be from the cameras that were being used. The cameras connected to the server were existing, older, IP-based cameras that had been discontinued by the manufacturer.
After downloading information about the obsolete camera from the web, we sent that information to the security integrator. We then sat down with the security integrator to go over the entire set-up.
We learned that in the video server settings, the incorrect type of camera had been selected from a list. In addition, some of the settings within the camera were also not correct. Once all of these changes were made, we could tell that the days of storage were going to increase dramatically.
When setting up any camera system, it is imperative that all of the capabilities of the cameras and the video system are taken into consideration. These systems are getting easier to use, however the initial set-up can still be a challenge.
When looking at a new or existing system, be sure to have a clear understanding of each and every set-up within a camera and video management system to obtain the optimum performance of each. It is also important to verify that the cameras and video system are totally compatible with one another.